999zs Privacy Policy for Pakistani Players

1About This Privacy Policy

This Privacy Policy describes how 999zs collects, uses, stores and protects the personal information of users who access the 999zs platform at 999zs.pro. It applies to all products and services offered on 999zs, including Sports Betting, Live Casino, Slots, the VIP Programme and the 999zs mobile app.

By registering an account on 999zs, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described. This policy should be read alongside the 999zs Terms and Conditions, which govern the overall relationship between you and the platform.

If you do not agree with any part of this policy, you should not create or continue to use a 999zs account. For questions, our support team is available 24/7 via live chat on the platform.

2Personal Data We Collect

999zs collects personal data in two ways: information you provide directly, and data that is gathered automatically as you use the platform.

Information you provide:

• Full name and date of birth provided at registration.
• Contact details including email address and mobile number.
• Identity verification documents such as CNIC when requested for account verification.
• Payment information provided when making deposits or requesting withdrawals (JazzCash wallet number, Easypaisa number, bank account details, Raast ID).
• Communications you send to our support team via live chat or email.

Data collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate location data derived from it.
• Session data including pages visited, time spent on the platform and features used.
• Betting and gaming activity including wagers placed, games played and transaction history.
• Cookie and tracking data as described in Section 5.

3How We Use Your Personal Data

999zs uses the personal data it collects for the following purposes:

• Account management: To create, maintain and manage your 999zs account, including processing your registration, verifying your identity and age, and managing account settings.
• Transaction processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods, and to maintain accurate transaction records.
• Platform delivery: To provide access to Sports Betting markets including Cricket and PSL, Live Casino tables, Slots, the VIP Programme and the 999zs app.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, money laundering and other activity that violates our Terms and Conditions.
• Customer support: To respond to your queries, investigate complaints and resolve disputes in a timely manner.
• Responsible gaming: To monitor gaming patterns, apply deposit limits or session reminders where relevant, and support self-exclusion requests.
• Marketing communications: To send you relevant promotions and bonus offers by email or in-platform notification, but only where you have opted in to receive them. You can opt out at any time.
• Platform improvement: To analyse how users navigate and use 999zs so we can identify and fix issues and develop better features.

We rely on your consent for marketing communications and on legitimate interest for security, fraud prevention and platform improvement. Transaction and account data is processed on the basis of contractual necessity — it is required to provide the service you signed up for.

4Payment Data and PKR Transactions

When you make a deposit or request a withdrawal on 999zs, you will provide payment details relevant to the method you choose — your JazzCash mobile number, Easypaisa wallet, Raast ID, or bank account information. This information is used solely to process the transaction you have requested.

Payment data is transmitted through encrypted connections. 999zs does not store full bank account numbers, card numbers or mobile wallet PINs on its servers. Where payment processing involves a third-party provider, that provider handles the sensitive payment credentials directly under their own security standards, and data shared with them is limited to what is necessary to complete the transaction.

All PKR transaction records are retained for the period described in Section 7. These records may be reviewed internally in the event of a dispute or at the request of a compliance review.

5Cookies and Tracking Technologies

999zs uses cookies and similar tracking technologies on the platform and website. Cookies are small text files stored on your device when you visit a website. They help the platform function correctly, remember your preferences and provide a smoother overall experience.

The types of cookies used on 999zs include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, the platform cannot work properly.
• Functional cookies: Used to remember your preferences such as language settings, preferred sports markets and display choices.
• Analytics cookies: Used to understand how users interact with the platform — which pages are most visited, where users encounter problems, and how navigation flows can be improved. This data is analysed in aggregate form and is not used to identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, identify suspicious login attempts and protect account integrity.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the 999zs platform and may prevent you from logging in or completing transactions. 999zs does not use third-party advertising cookies to serve ads across other websites.

6Sharing Your Personal Data

999zs does not sell your personal data. We share data with third parties only in the specific circumstances listed below, and only to the extent necessary for the stated purpose.

• Payment processors: Your payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa or a bank — to complete your requested transaction. These providers operate under their own privacy and security standards.
• Game providers: When you play a Live Casino game or Slots title, your account identifier and relevant game data are shared with the third-party game supplier to deliver the game and record the result. Game providers are contractually prohibited from using this data for purposes other than delivering the game.
• Identity verification services: Where identity or age verification is required, we may share relevant document data with a third-party verification service. This is done securely and the data is used only for the verification process.
• Platform service providers: We work with technology providers that help deliver the 999zs platform, including hosting, customer support tools and analytics. These providers access data only as instructed by 999zs and are bound by confidentiality obligations.
• Legal and compliance requirements: We may disclose personal data where required to do so by a valid legal process, to protect the rights and safety of 999zs users, or to investigate fraud and enforce our Terms and Conditions.

In all cases, data shared with third parties is limited to what is strictly necessary. We do not share your data with unrelated businesses for their own marketing or commercial purposes.

7How Long We Keep Your Data

999zs retains personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes or compliance obligations. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account and for a period following closure to support dispute resolution and comply with record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a defined period from the date of each transaction to support financial record-keeping and dispute resolution.
• Support communications: Live chat logs and email exchanges with the support team are retained for a period sufficient to resolve the matter and for reference in the event of related future queries.
• Marketing preferences: Records of your marketing opt-in or opt-out status are maintained for as long as they are relevant to ensure we communicate with you only as you have requested.

Once data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised. Anonymised, aggregated data — where it is no longer possible to identify an individual — may be retained for analytical purposes indefinitely.

8Security Measures

999zs takes the security of your personal data seriously. We use a combination of technical and operational measures to protect the information we hold against unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and the 999zs platform is protected using SSL/TLS encryption.
• Sensitive account and payment data is stored in encrypted form. Passwords are hashed and are not stored in recoverable plain text.
• Access to personal data within 999zs is restricted to staff and systems with a legitimate need to process it for their defined role.
• The platform monitors for unusual login activity and will alert you or temporarily lock your account if suspicious access patterns are detected.
• Two-factor authentication options are available to add an additional layer of protection to your account login.

While 999zs takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone. 999zs support staff will never ask for your password.

9Your Data Rights

As a 999zs user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access: You can request a summary of the personal data 999zs holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some details can be updated directly in your account settings.
• Right to erasure: In certain circumstances you may request that your personal data be deleted. Note that we may be required to retain some data to fulfil legal obligations or resolve outstanding matters before deletion can be completed.
• Right to object to marketing: You can opt out of promotional emails and in-platform marketing notifications at any time by updating your communication preferences in account settings or contacting support.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used format where technically feasible.
• Right to restrict processing: In specific circumstances you may ask 999zs to limit how your data is processed while a query or complaint is being investigated.

We aim to respond to all data rights requests within a reasonable timeframe. Where a request is complex or involves a large volume of data, we may need additional time and will keep you informed of progress.

10Children's Privacy

The 999zs platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the registration process and may be repeated at any point if there is reason to question a user's age.

If 999zs becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately and all associated data deleted. If you believe a minor has registered on the platform, please notify our support team immediately via live chat so we can investigate and act without delay.

Parents and guardians concerned about underage access to online gaming platforms are encouraged to review the tools available on the Responsible Gaming page, which includes guidance on parental controls and self-exclusion options.

11Changes to This Privacy Policy

999zs may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make material changes to this policy, we will notify you via a notification on the platform or by email to your registered address before the changes take effect.

The updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the 999zs platform after any update constitutes acceptance of the revised policy.

12Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch through one of the following channels:

• Live Chat: Available 24/7 directly on the 999zs platform — the fastest way to reach us.
• Email: [email protected] — for detailed queries or requests that require a written response.

You may also find answers to common questions about your account and data on the FAQ page. For questions about how your data is used in the context of responsible gaming tools, visit the Responsible Gaming page.